Job Description:
As a Customer Success Manager at Cloudrise, you’ll be the primary point of contact for our clients, ensuring they achieve their desired outcomes using our platform. You’ll work closely with cross-functional teams to provide a seamless customer experience.

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Responsibilities:

• Build and maintain strong client relationships
• Conduct onboarding and training sessions
• Proactively address customer challenges and identify upsell opportunities
• Monitor account health and advocate for customer needs internally
• Collect and relay customer feedback to improve the product

Qualifications:

• Bachelor’s degree in Business, Communications, or related field
• 2+ years of experience in customer success or account management
• Strong problem-solving and interpersonal skills
• Ability to manage multiple accounts simultaneously
• Familiarity with CRM tools like Salesforce or HubSpot

Benefits:

• Competitive salary and performance bonuses
• Career growth opportunities in a customer-focused role
• Remote work flexibility
• Comprehensive health, dental, and vision insurance